Comprehensive After-Sale Approach: Warranty | Support | Maintenance
The LED light fixtures industry has a major fault: complete lack of after-sale support. In other words, most LED lighting companies fail to honor their warranties. Furthermore, you cannot reach them if you need support of your industrial or commercial LED lighting. More importantly, the LED lighting fixtures they sold you are not serviceable.
As a result, none of our competitors offer to service or maintain their own outdoor LED lighting fixtures. The promise of low maintenance is just a sales pitch. They have no intention to maintain or service your lights because they know their LED light fixtures cannot be serviced. However, we are different! We build LED lighting that are structurally engineered to last and be serviced!
The TETRUS Difference: After the Sale
Tetrus is not interested in making a one-time sale only. Consequently, we want to build a long-term partnership with you so that you always have a trusted LED lighting advisor. LED lighting fixtures are intrinsically energy savers. However, these energy savings amount to nothing if you need to replace them every 3-5 years.
Besides, as experts in outdoor LED lighting and industrial LED lighting, we understand the cost of maintaining these lights. We know that bucket truck trips costs money and we know that electricians cost money. With this in mind, we designed fixtures that you can actually service after the warranty period ends so you never have to replace them. Here is how Tetrus is different:
Real Warranty from a Real Company
Due to our modular serviceable fixture design, honoring warranty is an affordable process. Moreover, all parts are standardized throughout all our LED light fixtures. In this light, we only need to send you the parts via courier or a TETRUS certified technician in your area. Additionally, your own electrician can replace the parts quickly. Finally, you can always reach us because we don’t hide behind answering machines. Hence, a 24/7 Tetrus service line is at your disposals for all after-the-sale inquiries.
Serviceability for Minimum Maintenance
Thanks to the same modular serviceable fixture design, servicing our fixtures is a one-time trip. Thus, maintenance is kept to a minimum. Furthermore, with all parts standardized, we only need to send you the parts without endless phone calls or bucket truck trips. In addition, TETRUS certified technicians with fully-stocked bucket trucks in your area can perform regular maintenance for you. Of course, you may conduct maintenance via your own electrician since our LED light fixtures are easy to service.
After-the-Sale Support: A Light-time Partnership
Tetrus is a people company with a customer-centric approach. Accordingly, we feel that it is our responsibility to be available for our customers when they need us. Also, we believe in providing all-under-one-roof LED lighting solutions because we don’t want you to worry about lights.
Therefore, we choose to be your end-to-end LED lighting fixtures provider. Namely, we can meet all your requirements when it comes to LED light, including customer support and service. We don’t pass responsibility to third-parties because we handle everything ourselves.